Annual Maintenance Contract

Our IT Annual Maintenance Contract (AMC) provides comprehensive, proactive support to ensure your IT infrastructure remains secure, stable, and up-to-date throughout the year. We tailor each AMC package based on your organization’s specific needs and budget, giving you peace of mind and allowing you to focus on your core operations. Let us take care of your IT, so you can take care of your business.

Service Level Agreement

Review our service level agreement to understand the commitments and expectations for your IT support.

On-Demand Support

Discover the benefits of an annual maintenance contract compared to traditional on-demand helpdesk support.

The annual maintenance contract has significantly improved our IT support and reduced downtime for our business.

SkyBridge Logistics

Having an annual maintenance contract ensures consistent support and proactive management of our IT infrastructure.

IT Experts

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Maintenance Contract

Our Annual Maintenance Contracts (AMC) offer peace of mind through consistent, professional IT support tailored to your business needs. With clearly defined Service Level Agreements (SLAs) and customizable support packages, you can focus on running your business while we take care of your technology.

🔧 What’s Included in Our AMC:

• 24/7 Remote Support

• Scheduled On-Site Visits (based on package)

• Proactive System Monitoring & Maintenance

• Security Patch Management

• Hardware & Software Troubleshooting

• Backup & Data Recovery Support

• IT Health Reports & Recommendations

• Priority Response Time (as per SLA)

Service Level Agreement (SLA) Highlights

• Response Time: Based on package tier (2–8 hours)

• Resolution Time: Targeted within 24 hours for non-critical issues

• Uptime Monitoring: 24/7 system checks with alerts

• Issue Escalation: Tiered escalation for fast resolution

• Support Channels: Phone, Email, Chat, and On-Site (as applicable)

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✅ Why Choose Our AMC?

• Guaranteed response times with SLA-backed support

• Predictable IT costs with no surprise bills